Life Healthcare – MDO

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One of Australia's leading Medical Device Distributor utilizes MDO to manage their Contracts

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Industry: Pharmaceutical and Chemical

Life Healthcare is one of Australia’s leading independent medical device distributors of a wide range of high-end products across clinically specialized divisions. Operating in Australia and New Zealand, LHC provides one-to-one surgeon training, tailored professional education services, personalized procedural solutions and product/customized instrument development.

Key Challenges

Life Healthcare did not have a single system to manage all the tenders and contracts which affected them in the following ways:

  • Creation and follow-up of tenders not automated.
  • Minimal workflow management around the processes.
  • Unclear status of the tender request to all the concerned stakeholders.
  • No proper validations and formats to float the tender information internally.
  • Complexity of the process as it includes several different business areas.

Business Benefits

Life HealthCare desired a solution which was adaptable, flexible and most importantly one that addressed the shortcomings of the current Tender Management Life-cycle.

This implementation of Master Data Online improved the entire life-cycle of Tender Management process and delivered the following main benefits:

  • Predefined accurate workflows as needed by business users.
  • Improved compliance to rules and processes.
  • Simplified process with time bound workflows and escalations.
  • Clear level of accountability on workflow members.
  • Easy to use interface making processes quicker.
  • Immediate push notifications and emails to the concerned stakeholders
  • Easy interface and business process management.
  • Easy and quick access to reports.